In that page of that tab, look for the check box (lower left hand corner usually) that says, 'Hide all Microsoft services'. It will change to that page of the window. I need you to click on the tab that says, Services. If still no joy then do this below (may look the same, except for minor, but significant changes):Ī new window will open. Now it should ask (if not, do so anyway) you to reboot your system. Now click the button below it that says, 'Apply' In that page of that tab, look for the button (lower left hand corner usually) that says, 'Disable All'Ĭlick on that button. I need you to click on the tab that says, Startup. RIGHT click it and chose, 'Ran As Administrator' Then follow the rest of the instructions.)Ī run box will open and in it, I need you to type, 'msconfig' (WITHOUT THE '')Ī new window will open. (In Win7 and Vista - If you do NOT have the RUN, then click the Start Orb, then in the Search Box, type MSCONFIG, and it should show it in the area above the Search Box. This will NOT resolve the issue, in of itself, but if you do not get the error, then we will be able to start getting more toward the 'root' cause of this issue.Ĭlick on Start (If Vista or Windows 7, then it is the Start Orb), then click on Run. Now if this does not help or you have questions, please do not hesitate to get back to me for more help.Īlso, if you do require more help, please make sure to let me know what version of Windows you are using.

Now once all of that is completed, lets try to run your installing program again. For any of those (and you may have more then one) click to highlight and click the button for stopping the service. Now go down thru that list and find anything that either states, 'Instmsi.exe', 'Instmsiw.exe', or starts with the word 'Intaller.'. Next if nothing found there, click the tab for Services. Do you see anything that is 'running' that states Installer or Installation? If so, click and highlight that item and click on 'End Task'. What we need to do is look first at the one labeled, Applications. Now depending on What version of Windows you are using, you will have several tabs. Now that window that pops-up, you will have several tabs. Now once all is normal and running, do a Ctrl+Alt+Del. I saw your posting and would like to try and help.

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