On a Mac, be sure to close it completely by going to the Word menu and clicking Quit Word, or using the keyboard shortcut 'command' + 'Q'.Ħ.

Before downloading EndNote, be sure to close Microsoft Word. If you do not have the desktop versions of Microsoft Office applications (Word, Excel, etc.), please download them.ģ. Run any updates on your computer, including updates for Microsoft Office.Ģ. Please review the above information before starting the following steps.ġ. Steps to Downloading EndNote X9 and EndNote 20: The easiest way to trouble shoot this error message is here. If you do not follow these steps and perform the updates in advance of download, it is highly likely your download will not be successful.įor PCs, the same general recommendations apply, and the most common error is having EndNote ask for a license key. Be sure to also have your Microsoft Word completely closed before starting the download process. Before you download:įor Macs (in particular Macbook Airs), please have your computer and Microsoft Word completely up to date with all software updates prior to attempting to download EndNote. Troubleshooting tips for EndNote are below, but for any questions, please contact ITS. You have access to Microsoft Office for free through Northeastern. To download, follow the steps on this page to first sign into Office 365 and then Install Office. Because of this, you will have to download Microsoft Office if you do not already have it on your computer.

Students should follow the steps for downloading EndNote below.ĮndNote can be very tricky to download correctly, and the Microsoft Word plugin only works with the desktop version of Microsoft Word, not Word 365. Faculty and staff can download EndNote through the ‘Software Downloads’ link in the Software & IT Support section of Services and Links on my.

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